‘Australia Ghost’: Fury at postal service
IT glitches in Australia Post's software are causing major disruptions to its notifications and parcel tracking services.
The country's postal service has confirmed it is experiencing technical issues with its online services but has reassured customers parcel delivery has not been impacted.
It is understood some businesses have been unable to lodge parcels for the past two days due to the software troubles.
Australia Post said in a statement it was working to resolve the issue, which has disabled the postal service's popular parcel tracker application.
"We're currently experiencing technical issues which are intermittently impacting some of our services, including customer notifications and parcel tracking in addition to some contact centre and in-store over-the-counter services at our post offices," Australia Post said in the statement.
A flurry of online comments have pointed the finger at slow delivery times by the postal service despite it flagging the technical disruptions had not impacted postage.
"Australia Post literally have no idea what they're doing," a Twitter comment said.
"They're forever getting it wrong. We sometimes don't receive post. More like Australia Ghost."
Australia Post literally have no idea what they're doing. They're forever getting it wrong. We sometimes don't receive post. More like Australia Ghost.— Mark Jones (@markgjjones) October 20, 2020
Another commenter posted that their package had taken three-and-a-half weeks to be delivered even though the distribution centre was four suburbs away.
Australia Post has previously said delivery services had been affected by the coronavirus pandemic, which is impacting estimated postage times.
Originally published as 'Australia Ghost': Fury at postal service