Funeral company fined for burial plot claims

ONE OF the biggest suppliers of funeral services in Australia has been fined $102,000 for alleged false or misleading "representations".

InvoCare Limited, which runs 14 cemeteries and crematoria nationally, paid the penalty after telling consumers they had to buy memorial plaques for burial plots.

The fine was imposed by the Australian Competition and Consumer Commission, after the company claimed plot owners who bought plots before 2011 had to abide by new contract rules imposed from January that year.

It involved new contract terms that demanded buyers of plots after January 2011 had to order memorial plaques through InvoCare, despite the company claiming those who bought plots before the change also had to meet the new terms of the contract.

The consumer commission was made aware of the alleged claims in late 2013, and after raising concerns the company voluntarily investigated the matter and offered compensation to affected consumers.

Customers who still have complaints can call InvoCare on 1800 999 275.

- APN NEWSDESK


New options growing the future of North Burnett agriculture

New options growing the future of North Burnett agriculture

Monto growers are exploring new options on a cropping crusade.

OPINION: The cream always rises to the top

OPINION: The cream always rises to the top

Just like a quality cops and robbers film, good always defeats evil.

11 'deliberately lit' fires in Cherbourg and Murgon

11 'deliberately lit' fires in Cherbourg and Murgon

Fire crews battled 11 suspicious fires in Murgon and Cherbourg.

Local Partners