Optus says sorry to Coast mum after fraud
MAJOR telecommunications company Optus has apologised to a Sunshine Coast mother after multiple fraudulent purchases made on her account racked up more than $10,000.
Yasmin Blogg spoke with the Daily on Monday about her experience with Optus, which approved three phone purchases to her account in a brazen case of identity theft.
Ms Blogg (pictured) contacted Optus at the first instance, but two more fraudulent purchases were made using only her stolen licence in over-the-phone transactions.
Optus apologised to Ms Blogg for the "inconvenience", saying it was working to resolve the issue.
Despite refusing to answer questions about any security measures, a spokesperson said Optus was "reviewing" its processes to ensure privacy.